Help & Support Center

Printora is an AI-powered print-on-demand platform that lets you create, customize, and order unique products using advanced AI design generation. We combine cutting-edge AI technology with high-quality printing and fast fulfillment.

You can browse and generate designs as a guest, but creating an account is recommended to track orders, save designs, and earn VIP rewards with every purchase.

Yes! Browsing, creating designs, and ordering products is completely free. There are no subscription fees or monthly charges. You only pay for the products you order.

We offer t-shirts, hoodies, sweatshirts, tank tops, mugs, water bottles, posters, canvas prints, tote bags, stickers, phone cases, laptop sleeves, and keychains. All products use high-quality, single-layer printing for durability.

Simply browse our products or create a custom design using AI, select your product type, choose size and color, add to cart, and proceed to checkout. You can pay with credit card, PayPal, or cryptocurrency.

Orders can be edited or cancelled within 2 hours of placement, before production begins. After this window, orders cannot be modified. Contact our support team immediately if you need changes.

Contact us within 2 hours of placing your order. If production hasn't started, we can update your order details. After production begins, we cannot make changes, but we offer easy returns if needed.

Yes! Orders of 10+ items of the same design automatically receive volume discounts. VIP members also earn additional discounts based on their tier level (5-20% off all orders).

Absolutely! We recommend ordering 1-2 samples first to check quality and sizing before placing large orders. VIP members receive free sample shipping on orders over $50.

Most orders are produced within 2-5 business days and shipped within 7-10 business days total. Expedited shipping options are available at checkout for faster delivery (3-5 business days).

Yes! We ship to over 150 countries worldwide. International shipping typically takes 10-15 business days. Customs fees and import duties may apply depending on your country.

Once your order ships, you'll receive a tracking number via email. You can also track your order anytime by logging into your account and viewing your order history.

Most orders arrive within the estimated timeframe. If your order is significantly delayed, contact our support team with your order number, and we'll investigate and provide an update or resolution.

Free standard shipping is available on orders over $50 in the US. VIP Gold tier members and above receive free shipping on all orders regardless of amount.

We accept all major credit cards (Visa, MasterCard, Amex, Discover), PayPal, Apple Pay, Google Pay, and cryptocurrency (Bitcoin, Ethereum, USDC). All payments are processed securely through Stripe.

Yes! We use Stripe, a trusted payment processor used by millions of businesses worldwide. We never store your card details on our servers. All transactions are encrypted and PCI-compliant.

We offer a 30-day satisfaction guarantee. If you're not happy with your order, contact us for a full refund or replacement. Issues due to printing defects or shipping damage are always covered at no cost to you.

Refunds are processed within 3-5 business days of approval. Depending on your bank or card provider, it may take an additional 5-10 business days for the refund to appear in your account.

Yes! Custom designs are covered under our satisfaction guarantee. If there's a printing quality issue or the product doesn't match expectations, we'll provide a refund or reprint.

Simply describe what you want (like "a cyberpunk cat in a neon city"), select your style preference (photorealistic, artistic, or cartoon), and our AI creates a unique design in seconds. You can generate multiple variations and customize any design.

Yes! All designs you create using our AI tools belong to you. You can use them for personal or commercial purposes, sell products with your designs, and download them for use elsewhere.

Absolutely! In addition to AI generation, you can upload your own images, logos, or artwork. We support PNG, JPG, and SVG formats. High-resolution images (300+ DPI) work best for printing.

There are no limits on design generation! Create as many designs as you want, experiment with different prompts and styles, and save your favorites to use later.

Yes! After generating a design, you can crop, resize, add text overlays, apply filters, and adjust colors. Our design editor makes it easy to perfect your creation before ordering.

No problem! Simply regenerate with a different prompt or tweak your description. You can also adjust the style setting or try one of our three AI providers (each has a unique artistic style).

Yes! Create a free account, generate or upload your designs, apply them to products, set your prices, and start selling. You keep the majority of profits with our low platform fee (much lower than competitors).

Every purchase earns you VIP tier progress! Start at Bronze (5% off) and advance through 8 tiers up to Legend (20% off) based on your total spending. Higher tiers unlock exclusive discounts, early access to new products, free shipping, and special perks.

Bronze (5% off), Silver (7% off), Gold (10% off, free shipping), Platinum (12% off), Diamond (15% off, priority support), Master (17% off), Grandmaster (18% off), and Legend (20% off, exclusive benefits).

Join our affiliate program for free from your account dashboard. You'll get a unique referral link to share. Earn 10-20% commission on every sale from customers you refer, with real-time tracking and automated weekly or monthly payouts.

Creator earnings vary based on your pricing and sales volume. On average, creators earn $2,000+ annually. Top creators with strong social followings can earn $10,000-$50,000+ per year. You set your own profit margins.

No! We handle everything - production, printing, shipping, and customer service. You focus on creating great designs and promoting your products. We take care of the rest.